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Policies and Procedures

Please See Our New Policies About Refunds, Cancellations, Withdrawals and Transfers.

Clayton State University does not discriminate on the basis of race, color national origin, sex, disability or age in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Director of Human Resources: (678) 466-4230.

Alumni Discount

Clayton State University Continuing and Professional Education (CaPE) gives a 10% discount on course registration fees to active members of the Clayton State University Alumni Association. Please fill out the Alumni Discount Request form and email it to: alumni@clayton.edu Online courses and some others may be excluded.

Attendance Policy

To successfully complete a course and receive a certificate with CEUs, you must attend 80% of the class sessions, actively participate and complete all course requirements. Courses with four or less sessions require 100% attendance.

Books and Supplies

Some courses require the student to purchase books and supplies that may not be included in the course fee. Information about the supplies and books (title, author and ISBN) is posted on our website and will be printed on receipts. Students may choose to use the Clayton State University Bookstore on main campus, Amazon or Barnes & Noble. Scrubs and lab coats may be purchased at Walmart, Scrubs and Tees or Uniform Advantage.

Minors on Campus

Most of our courses have been developed for adult learners; therefore, we have a minimum age of 16 years old to enroll in our courses. Minors not enrolled in a course are not allowed to attend classes or be unattended at any of the Clayton State University Continuing and Professional Education locations. Please refer to Clayton State University’s Minors on Campus Policy for further information.

Clayton State University Library Privileges

As a CaPE student, you may use the Clayton State University Library during the time that you are enrolled in continuing education courses. Please take a copy of your CaPE receipt and a valid Georgia driver's license to the library to utilize resource materials and to check out books. Please check the Library website for current operating hours.

Inclement Weather

In the case of any weather that might cause a disruption to normal events, Clayton State University has an Emergency Weather Plan that includes the Office of University Relations contacting a wide variety of Metro Atlanta news media outlets that report weather-related closings. In case of a weather related closing, or any other type of emergency closing, the University has an extensive media contact list for such emergency situations. For information about all radio and TV outlets that will be contacted upon closing, please visit the University’s main webpage at www.clayton.edu. 

During any potential emergency weather situation, information about Clayton State’s plans will also be available on the University’s web page and through the University’s main telephone number (678-466-4000). Please do not call the Office of Public Safety, or the Office of University Relations. At times of bad weather or other emergencies, University officials make decisions on whether or not to close the campus based on public safety reports and other considerations. In such cases, the safety and security of the majority of students is a prime consideration.

If the University is closed, then classes are cancelled for all students. If the institution remains open, we recognize that there may be special circumstances that pertain to individual students that are more serious than those that apply to the majority. So, students are advised to use their best judgment about their safety and that of their families in those situations, and to consult with individual faculty members about making up lost time. In the event that other instructional sites are closed, every effort will be made to contact students and instructors by phone and/or email.

Invoice Policy

In some instances your company may offer to pay for your course. We can invoice them directly if you supply us with your company’s purchase order or educational voucher. Please download and fill out this form and email it to Office Manager, Sara Holmes: SaraHolmes@clayton.edu

Student Code of Conduct

By enrolling in a CaPE course, students agree to conduct themselves at all times in a manner conducive to the promotion of a positive and pleasant learning environment for themselves and others. Belligerent, abusive, profane, threatening and/or inappropriate behavior on the part of students is a violation of the Clayton State University Student Code of Conduct. Possession, consumption of or the furnishing of alcoholic beverages or drugs on the Clayton State University campus or any area affiliated with Clayton State University is prohibited. Students who are found in violation of the Code of Conduct may be subject to immediate dismissal and may be prohibited from registering for additional Continuing and Professional Education courses. All CaPE students are expected to uphold the highest honor and integrity in completing class assignments. Plagiarism, cheating and all other forms of academic dishonesty are expressly forbidden. A student engaging in, or assisting others to engage in, such acts will result in dismissal without refund and may be prohibited from registering for additional CaPE courses. CEUs will not be awarded and a failing grade will be assigned on the student’s transcript (if applicable). Clayton State University Student Code of Conduct can be found at this link: CSU Student Code of Conduct

Transcripts

If you would like to view your courses,

  1. Log into ACEweb using the link below and enter your email address and password. https://ace3.clayton.edu/wconnect/UserLogon.awp
  2. Click “View your account”
  3. Click “My History”
  4. Click on “Completed Courses” to see all of the courses you have completed.

This page may be copied and pasted onto a new document or highlighted and printed.

If you need an official listing sent to a school or employer, download the transcript request form and mail your request to:  Clayton State University Continuing and Professional Education, 2000 Clayton State Boulevard, Morrow, GA 30260. There is no fee for transcripts. Transcripts only include completed courses.

Refund Eligibility

All refund/withdrawal requests must be provided in writing to ce@clayton.edu . Refunds eligibility is determined by the date of the refund request relative to the start date of the course/certificate program:

  • Withdrawal requests received more than 8 business days
    prior to course start date, 100% Refund
  • Withdrawal requests received between 4 and 7 business
    days of the course start date, 75% Refund
  • Withdrawal requests received less than 3 business days
    before the course start date, No Refund

Please allow up ten (10) business days for most cash refunds to be processed.
 
Credit card payment refunds will be processed within three (3) business days and credited to the card used for payment.  Payments made by check will be refunded within thirty (30) business days. A $35 fee will be assessed for return checks and stop payments. Refunds will only be issued to the payor. A receipt will be emailed to the email address on file when the refund is processed.

Failure to attend a course DOES NOT constitute a formal withdrawal and will not result in a refund.  All refund requests must be made in writing. If a student is interested in transferring to another course, this request must be made prior to the start date of the course.  For questions about refunds, please contact the CaPE office at 678-466-5118.

Schedule Adjustments, Refund, Cancellation, Withdrawals and Transfers 


Clayton State University Continuing and Professional Education (CaPE) reserves the right to cancel or reschedule classes due to low enrollment. Such decisions are made three (3) business days prior to the class start date. If a course is rescheduled for any reason, those registered will be contacted by email to verify availability for the rescheduled date. If those registered are not available for the rescheduled class date, or if the class is canceled, 100% of the registration
fee will be refunded. For questions about all refunds, transfers, withdrawals and cancellations, please contact the CaPE office at 678-466-5118.