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Orientation Help

Troubleshooting

Before/During Registration

If you are having issues registering for an orientation session, make sure you have done the following:

  • received an acceptance letter from Clayton State with an offer of admission for your intended term of entry
  • correctly entered your Laker ID and Loch ID in the registration form. Text ID to (678) 466-6038 to retrieve your Laker ID and Loch ID if you need to check this information.
  • used Firefox browser to register. (We recommend avoiding Safari and Chrome web browsers for registration.)

If you require additional registration assistance, feel free to contact our Orientation Student Helpdesk. We are happy to help.

To best assist you, please share the following details:

  1. your full name
  2. your Laker ID
  3. a description of the issue and the date you experienced it
  4. a screenshot of the webpage where you encountered the error

The lookup error occurs when the system cannot match your student account with the information entered on the Orientation registration form. This error could be caused by incorrect typing of your Laker ID or Loch ID, or it could be because of an ineligible application status or student type.

Use this guide to troubleshoot:

Problem Solution
Incorrect Laker ID or Loch ID  Be sure you have typed your Laker ID  and Loch ID correctly. Remove any extra spaces between characters or at the end of the text you entered. If you do not know your Laker ID or Loch ID, text ID to (678) 466-6038.
Ineligible Application Status Check your application status. Only admitted students are eligible to register for Orientation, starting the day after their admission decision date.
Ineligible Student Type Orientation registration is open to new freshman, transfer, and nontraditional undergraduate students only. Graduate students, transient students, post-baccalaureate students, readmitted students, and Dual Enrollment students are not required to complete undergraduate orientation. Ineligible students may still view the Orientation modules.

 

 

After Registration

If you registered for an orientation session AND did not receive a confirmation email in your Clayton State student email within 24 hours, there may be an issue with your registration.

Contact our Orientation Student Helpdesk with the following details:

  1. your full name,
  2. your Laker ID, and
  3. the date you attempted registration

The following materials and information are optional but will also help us troubleshoot the issues you're experiencing:

  1. a description of the browser you used to register,
  2. any screenshots of the payment confirmation webpage, or
  3. any screenshots of the event registration confirmation webpage

Access the Online Orientation modules here and then submit the completion quiz that was sent to your student email in the Online Orientation confirmation message.

Check your student inbox regularly, you will also be emailed orientation follow-up messages with information about next steps.

Still Need Help?

Check out Orientation FAQs for a list of answers to some commonly asked questions we've received about orientation. Don't see what you're looking for?

Feel free to contact our Orientation Student Helpdesk. We are happy to help answer any questions about New Student Orientation that you or your family may have. To best assist you, please share the following details:

  1. your full name
  2. your Laker ID
  3. a description of the issue and the date you experienced it
  4. a screenshot of the webpage where you encountered the error (if applicable)

 

Accommodations

To ask questions about accessibility or request accommodations, please contact Disability Services at disabilityresourcecenter@clayton.edu or call (678) 466-5443.